Staying safe:
Coronavirus FAQs

We are experiencing uncharted territory with the outbreak of COVID-19, and the health and safety of our clients and community is paramount to us.
Please see below FAQs around what to do if you suspect that you or others have the virus:

What do I do if I suspect I have COVID-19 and where can I get checked?

In the event that you experience symptoms such as fever, cough or difficulty breathing, call one of the below numbers immediately for support. They will direct you to the best hospital or clinic while ensuring the safety of others. 

Ministry of Health & Prevention: 80011111

Medical Operations & Command Centre: 8001717  

Dubai Health Authority: 800342

The DHA has advised that the below health centers will test for the Coronavirus only if a member presents flu-like symptoms or has been in contact with someone who has travelled to a high-risk country. 

12 Primary Health Centers in Dubai:

  • Za'abeel Health Center
  • Al Mizhar Health Center
  • Al Mamzar Health Center
  • Al Safa Health Center
  • Nad Al Sheba Health Center
  • Al Makhool Health Center
  • Al Badaa Health Center
  • Al Twar Health Center

  • Al Khawaneej Health Center

  • Nadd Al Hamar Health Center
  • Al Barsha Health Center
  • Al Lusaily Health Center

Abu Dhabi
  • Al Rahba Hospital
  • Mafraq Hospital
  • Sheikh Khalifa Medical City
 
Sharjah
  • Al Qassimi Hospital
  • Kuwait Hospital
  • Al Dhaid Hospital
  • Khorfakkan Hospital
  • Kalba Hospital
 
Umm Al Quwain
  • Umm Al Quwain Hospital
 
RAK
  • Saqar Hospital
  • Ibrahim Bin Hamad Obaidullah Hospital
  • Shaam Hospital
 
Fujairah
  • Fujairah Hospital
  • Dibba Hospital
  • Masafi Hospital
 
Ajman
  • Sheikh Khalifa Hospital
  • Ajman Specialty General Hospital

 

You can see a map-view of clinics marked in yellow here to find your nearest testing center. You can also find contact details for hospitals and clinics within your Bayzat app.

What happens if I test positive?

In the event of testing positive, the DHA would send a special ambulance to test the patient’s immediate family also. All family members will be required to stay in quarantine for 14 days at their respective homes, provided they don’t show symptoms and test negative.

COVID-19 patients are kept in quarantine facilities where symptoms are treated until the patient tests negative after around 2-3 weeks.

Does my insurance cover COVID-19?

As with any illness, if you require a consultation from your GP this will be subject to your policy terms and conditions (for example if you have to pay a deductible/ percentage of the consultation). 

If in fact you are diagnosed with COVID-19, you will be admitted into a Government facility free of charge.

My insurance is under process and I don't have my card. What do I do?

You can visit the doctor if you experience any of the above symptoms. The doctor will then conduct tests accordingly to rule out if it’s just the common flu or not before performing the Covid-19 swab test. The treatments would be reimbursable as per the T&C’s of your respective plan. All treatments, if one tests positive for COVID-19, take place in government facilities and are free of cost whether you have insurance or not.

I have a basic insurance plan. Will I be covered?

You can still avail of tests in the network available to you. If one tests positive, they will then be moved to a quarantine facility where treatment is provided free of charge.

I don't have insurance. What do I do?

Visit your nearest facility to test whether your symptoms could be related to the common flu or not. If it isn’t the case and you test positive for COVID-19, treatment is free of cost.

Are there any travel restrictions?

This is changing by day but for now, the guidance for UAE residents is to limit abroad travel until further notice. 

COVID-19 has been classified as a pandemic by the World Health Organisation on 12th March 2020. The Dubai Government has taken the decision to cover all COVID-19 treatment regardless of insurance coverage and regulations. Therefore, it is advised by the DHA that all travel plans be suspended until further notice.

Dubai airports have been carrying out strict measures such as non-intrusive thermal screening for all passengers that arrive at Dubai airports and passengers from countries with a high infection rate are screened twice.

What if I travelled recently and came back into the country? Should I get myself tested?

It is recommended to seek medical care only if you’re experiencing any of the above symptoms. If you feel fine, it is recommended to stay in quarantine at your respective homes for 14-days so you can make sure that you haven’t been affected by Covid-19.

Which countries are most at risk?

At this time, the countries experiencing the worst of COVID-19 are China, Italy, Iran, South Korea, Spain & Germany. We recommend keeping an eye here for live updates

Can my insurance company reject treatment related to Covid-19?

The UAE government states that insurance companies are not allowed to reject claims for COVID-19 under any circumstances, if the person holds insurance. Only a few official recognized government hospitals are allowed to treat individuals with COVID-19, so if an individual is at a private hospital and they test positive for the virus, they would be transferred to one of the recognized government hospitals for treatment.